Products purchased from Impressions website are only exchangeable for store credit , if the Item is a Stock item and Not a Special Order.
You must contact us within 3 days of receiving o obtain a return Authorization . You will be charged a ReStock fee of 15% . In addition you are resposnible for the return shipping and will not be credited back for the original shipping cost.
Products purchased in store , and are an In stock item , can be exchanged within 7 days for Store Credit or exchange.
Special Order items or Any item Not in Stock , is NON Exchangeable or returnable.
Any further specific questions, please contact a sales associate
All products are governed by the individual companies warranties. Whether purchased In Store or Via the website.
Any products , purchased thru the website, that are received Damaged or Defective , must be reported within 24 hours of receiving.
You are required to send pictures , and keep all the original shipping pacaging .
Damaged claims will be processed for breakage.
Any defect in the original manufacturing process or in the products use , will require a claim to be filed with the appropriate products warranty department.
If you need any assistance in processing the warranty claim , plese contact our customer service department.
Many of the products require extra care.
Such as possibly Not Dishwasher safe or other care instructions that are included in the packaging.
Should anything happen to the product , while adhering to the care instructions , they will be governed by the Products company warranty policy.
If you need assistance filing a claim with the companies warranty department, please contat our customer service center.
in store items may not have same Priing as Online. Furthermore , some items may only be available either online or In-Store.
Pricing or Specials found online , can be strictly for Non Pickup situations. And incur the shipping and handling fees as per specific items.
Please call the Store and speak with an associate - or email us your questions.